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FAQ

General Information

Where are you based?

We are a UK company based in Lincolnshire.

Where do you deliver to?

We are only delivering to the UK at the moment, but will be expanding our delivery area soon. More information can be found on our Shipping and Delivery page.

What are your delivery charges?

Our delivery charges can be found on our Shipping and Delivery page.

How do I return goods?

You will need to get a Returns Aurthorisation number. Just visit our Returns Information page.

Is your checkout secure?

We use SSL with PCI DSS v3.2 security standards for our card payments, so you can checkout with confidence.

Do you store my card details?

If you tick 'Save card for future purchases', we will only store the last 4 digits and the expiry date of the card on our servers located in London.

Can I get VAT Exemption?

You may be able to get VAT Exemption on some of our products. For more information, see our VAT Exemption page.