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Returns Information

Returns Information

Your order

We hope you will be delighted with your order but if you find your order isn't quite right and you need to return it - don't worry.

Here's how

Just return the product to us within 14 days of receipt , you will be need to obtain a Returns Authorisation number from us.

This can easily be obtained by completing the simple form on this page.

What's next

Once we have received this form, a Returns Authorisation number and instructions for returning the goods will be sent to you by email.

Anything else?

Some of our items are sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Returned items must be sent back unused with all packing, tags and including, if any, external purple piped packaging bags.

Refunds will be made to the payment method you used on the original order and this may take between 5-10 working days to appear from the date that you receive the refund confirmation email.

Our Terms and Conditions page has all that you need to know.

Request a returns authorisation

* Items with a red asterisk are required. We respect your privacy and are determined to protect your personal data. Our GDPR statement can be found here.